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RESPONSIBILITIES
•    Greets guests promptly and courteously, reviews specials, and menu options.
•    Service of food and/or beverage to include the order-taking, delivery and clearing of any food and/or beverage items.
•    Maintains service station, before, during and after shift to ensure proper set-up and cleanliness. Takes the order and inputs the order into the Point of Sale computer.
•    Confirms ready orders for accuracy, then runs them from kitchen to guest, as part of team service. Before departing table, ensure that guests have their complete order, cooked to their satisfaction and all their required items are delivered.
•    Ensures Guest satisfaction throughout the meal service, including drink refills, pre-bussing and removal of empty plates.
•    Delivers check promptly, completes transaction and thanks guests for coming to restaurant.
•    Abide by all state, federal regulations and restaurant liquor policies pertaining to serving alcoholic beverages to minors and intoxicated guests.

QUALIFICATIONS
•    High School graduate or equivalent preferred
•    Must be 18 years of age or older
•    Ability to operate computerized POS system, make change and accurately conduct credit card transactions
•    Team Player, ability to work within a fast paced, team environment
•    Valid Food Handler Tulsa County
•    Must have valid ABLE license
•    Prefer a minimum of one year of serving experience
•    Ability to effectively communicate in English (verbal and written)
•    Must have a courteous, friendly and professional demeanor with guests and coworkers
•    Ability to stand, walk, and carry food trays with two hands for prolonged periods of time

•    Essential Job Functions
•    Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts.
•    Correctly sets-up bar and completes all opening/side work duties to include cleaning, stocking, checking and achieving par levels, making bulk recipes and preparing all items for the bar.
•    Orders, requisitions and stocks all liquor, beverage and other bar supplies according to procedures established in the restaurant.
•    Mixes and serves alcoholic and non-alcoholic beverages for bar and dining room guests while adhering to all Ti Amo specifications, recipes and procedures.
•    Greets all bar Guests immediately, makes beverage suggestions and answers questions regarding food and beverage service.
•    Takes, records and rings all food and beverage items ordered by bar guests. Prepares beverages for the service staff only upon receipt of a computer beverage ticket.
•    Observes bar Guests to ensure satisfaction with food, beverages and service; immediately recognizes and responds to any Guest's needs and/or requests.
•    Maintains cleanliness and organization of the bar counter, back bar, bar work areas, shelving and storage areas up to Ti Amo standards.
•    Adheres to and complies with all state/local liquor laws and Ti Amo policies regarding the service of alcoholic beverages.
•    Communicates to the Manager-on-Duty any and all situations where a Guest may express concern or dissatisfaction with any aspect of the dining experience.
•    Maintains and enforces seating areas as dictated by municipality and social distancing norms.
•    Correctly presents the Guest check and processes payment for all food and beverages sold.
•    Performs the cashiering function for the service staff and restaurant.
•    Supports Take Out and Delivery orders as needed.
•    Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.
•    Supports other Front-of-House positions as needed, providing a seamless Guest experience to all Guests.
•    Performs all duties and maintains knowledge of all standards and procedures, as stated in the Ti Amo Employee Handbook.
•    Additional duties as assigned.

Competencies/Personal Characteristics

Guest First Mindset

•    Demonstrates a Guest first mindset, placing a high priority on the Guest experience
•    Interacts regularly with Guests, demonstrating a genuine interest in Guests, and ensuring a superior dining experience for all Guests

Job Requirements

•    Extensive knowledge of drink preparation and service
•    Extensive wine knowledge
•    Excellent customer service skills and a strong work ethic
•    Ability to operate point-of-sale systems
•    Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism
•    Handle stress associated with responding to/solving problems
•    Ability to complete orders quickly and accurately

Physical Demands

•    While performing the duties of this job, the employee must be able to stand, walk, talk, and hear for extended periods of time, at least 8 hours, and traverse all parts of the restaurant quickly
•    Ability to read, speak and understand communication in English
•    Must be able to lift, handle and carry (e.g. beverage items, supplies, glass racks, small wares and equipment) at a minimum of 50 pounds
•    Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis
•    Must be able to taste, be able to distinguish between and among flavors, spices, and scents as to their appeal and level of intensity for all food and beverage products
•    Must be able to communicate effectively and listen attentively
•    Must be able to continuously use fingers (e.g. to bilaterally operate point-of-sale equipment, prepare and serve food/beverage items)

Work Environment

•    Work is performed in a restaurant
•    Position involves work on afternoons, nights, weekends, and holidays are required.
•    Temperature extremes range from working near 1800-degree Fahrenheit to working in a walk-in freezer of -10 degree Fahrenheit

NOTE: The information here does not constitute a contract, express or implied. The content of this material is not all-inclusive but is for informational purposes only. Ti Amo is an Equal Opportunity Employer.

RESPONSIBILITIES
•    Greets guests promptly and courteously.
•    Take reservations and guest accomodations
•    Maintains service station, before, during and after shift to ensure proper set-up and cleanliness. Takes the order and inputs the order into the Point of Sale computer.
•    Confirms ready orders for accuracy, then runs them from kitchen to guest, as part of team service.
•    Ensures Guest satisfaction
•    Abide by all state, federal regulations and restaurant liquor policies pertaining to serving alcoholic beverages to minors and intoxicated guests.

QUALIFICATIONS
•    High School graduate or equivalent preferred
•    Must be 18 years of age or older
•    Ability to operate computerized POS system, make change and accurately conduct credit card transactions
•    Team Player, ability to work within a fast paced, team environment
•    Valid Food Handler Tulsa County
•    Must have valid ABLE license
•    Prefer a minimum of one year of serving experience
•    Ability to effectively communicate in English (verbal and written)
•    Must have a courteous, friendly and professional demeanor with guests and coworkers
•    Ability to stand, walk, and carry food trays with two hands for prolonged periods of time

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